FAQ

HOW ARE PAYMENTS PROCESSED?

All prices are in Canadian funds and will be processed as such. We accept Visa, MasterCard and American Express and process payments through a secured network.

WILL I BE CHARGED TAXES?

Residents of British Columbia are subject to full sales tax.
Residents outside of British Columbia are subject to GST only.
Residents outside of Canada will not be subject to sales tax.
Please note, however, shipments may incur duties or taxes once it enters the country. Any additional costs incurred on receiving the item will be the sole responsibility of the purchaser.

MAY I HAVE IT GIFT WRAPPED AND INCLUDE A MESSAGE?

It would be our pleasure. We'll wrap it with care in our specially printed paper, and tie it with simple twine or ribbon. If you'd like, we'll include a handwritten note of whatever short and sweet words you choose. Upon checkout, simply include these details in the 'Special Instructions' box. We'll assume you won't want the receipt included in the gift, but it won't hurt to remind us.

WILL I RECEIVE AN ORDER CONFIRMATION?

Absolutely. An automated email will be generated to you to confirm that your order has been processed. We won't leave you hanging.

WHAT IF WHAT I WANT IS OUT OF STOCK?

Bummer. Drop us an email at orders@walrushome.com, let us know what item you're looking for and we'll see how we can help. We appreciate you working with us to get you what you need.

'CREATING AN ACCOUNT' VERSUS CHECKING OUT AS A 'GUEST'

Creating an account with your own login and password allows you to keep track of your orders, update your billing and shipping information, and other useful data so the next time you return to the site, you don't have to enter it again. All of your information is stored securely and privately and will not be shared.

If you do not wish to create an account with us, no problem, simply continue as a 'Guest.'

PRIVACY

We value your privacy and will never sell, distribute or share your information.

COPYRIGHT

All content appearing on walrushome.com is the Property of Walrus Design Inc. Any use of the content of this site must be authorized by Walrus Design Inc.