Shipping and Returns
Shipping
In-stock orders generally ship within 2-3 business days, Monday through Friday.
North American orders will ship via Standard Ground with Canada Post or United States Parcel Service.
Please note, shipments destined outside of Canada may incur duties, brokerage or taxes. Any costs incurred on receiving the item will be the sole responsibility of the purchaser.
Shipping in Canada is a flat rate of $15, and $20 to the United States.
Average time in transit via Standard Ground is 5 - 10 business days. Need it in a hurry? Please let us know via email, orders@walrushome.com or phone, +1.604.874.9770 and we'll do our best to get it there in time.
For all orders outside of North America, we're happy to ship to you too, but we'll need more information first. Please contact us via email, orders@walrushome.com or phone, +1.604.874.9770.
Returns
In order to qualify for a return, please contact us via email at returns@walrushome.com or phone and within 48 hours of receipt of goods.
All items must be in their original packaging, unused and in resaleable condition.
All returns must be sent back to Walrus within 10 days of receipt. Shipping and all associated costs, will be the sole responsibility of the customer, no charges will be incurred by Walrus.
All items purchased at a discounted/sale price are not eligible for return.
Terms & Conditions
By shopping with Walrus, you agree to the above terms and conditions. Please note, we reserve the right to change these terms and conditions at any time.